Compliance
How we work, and how we are paid.
Clear information about commission, our obligations as a broker, your data and how to raise a concern.
Last updated: November 2026
Commission disclosure
We are paid by the supplier, not by you.
How commission works
When a switch completes, the new supplier pays us a commission. This is built into the contract price the supplier offers and is not an extra fee on your invoice. We disclose the basis of our commission before you sign, and you are free to ask for the amount in writing.
Our obligations as a broker
We are not an energy supplier. Our role is to compare, advise and administer the switch. In doing so we commit to:
Act honestly, fairly and professionally in your best interests.
Explain the contracts we present, including unit rates, standing charges, contract length and any exit terms.
Disclose how we are paid before you enter into a contract.
Keep a record of the information you give us and the recommendation we make.
Tell you clearly when we cannot help, or when staying with your current arrangement is the better option.
Handle your data in line with UK GDPR and the Data Protection Act 2018.
How we handle your data
This is a summary. It is written to be read, not to hide behind legal wording.
What we collect
The details you send us through the enquiry form: your name, business name, email, phone number, service interest, approximate spend band and message.
Why we collect it
To respond to your enquiry, prepare a comparison and, if you choose to proceed, administer the switch. Our lawful basis is legitimate interests for responding to a business enquiry, and contract performance once you engage us.
Who sees it
Your enquiry is stored in our private enquiry system. It is not published and is not readable by other visitors. We share the details needed to obtain quotes with suppliers or our comparison network only when you ask us to.
How long we keep it
We keep enquiry records only as long as needed for the purpose above, and for any period required by law or by our regulator.
Your rights
You can ask to see, correct or delete the personal data we hold about you, or ask us to stop using it. Contact us using the details on the contact page.
Complaints about data
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Complaints procedure
If something has gone wrong, tell us. We will acknowledge your complaint, investigate it and give you a clear response.
1. Contact us
Email or call us with what happened and any relevant contract or account details. We will acknowledge your complaint within 5 working days.
2. We investigate
We will review your file, speak to the supplier if needed, and aim to give you a full written response within 8 weeks.
3. We put it right
If we got something wrong, we will explain what happened and set out what we will do to resolve it.
If you are still not satisfied
You can escalate your complaint to our approved alternative dispute resolution (ADR) provider. We will give you the provider's details and our membership number when we respond. You can also ask Citizens Advice for general guidance on energy complaints.
Broker ADR membership
[Broker ADR membership number — to be added on registration]
Our ADR membership is being arranged as part of the broker onboarding process. The membership number will be published here once registration is complete.
Questions about any of this?
Ask us before you sign anything. We would rather explain it twice than have you guess.